From September 14, 2024

Our teams have made significant progress with our restoration work and continue to dispatch in affected areas. Overall, our wireless network in Louisiana is operating at more than 99% of normal capacity, and in Mississippi, our wireless network is operating normally.

Customers in affected areas may still experience home phone and internet service interruptions due to storm damage and commercial power outages. Although equipment that serves an area can be powered and online, we may not be aware of specific in-home service impacts until customers return to their homes and commercial power is restored. Additionally, commercial power outages can continue to affect service for our customers even after our repairs are made. To sign up for one-time service restoration texts, wireline (home phone and internet) customers can visit att.com/outages.

We’re waiving talk, text and data overage charges for our wireless customers in affected areas. This includes AT&T Postpaid & Prepaid customers with billing addresses in affected zip codes from September 12, 2024, through September 20, 2024.

FirstNet® – America’s public safety network – continues to ensure first responders can communicate with each other in the impacted areas. The FirstNet Response Operations Group is prepared to deploy additional network recovery equipment from the dedicated FirstNet fleet as needed. So far, public safety – spanning state and local agencies – have made three FirstNet emergency support requests for Hurricane Francine.