GNO, Inc. Sunday Night Highlight – New Orleans Launches Infrastructure Map 🗺️
The City of New Orleans recently launched a new infrastructure coordination dashboard that gives residents a single place to track roadwork, repairs, utility projects, and street issues across multiple agencies. This builds on momentum that started earlier this year when Mayor Helena Moreno created the Infrastructure Coordination Council (ICC), with GNO, Inc. serving as co-chair, to bring DPW, the Sewerage and Water Board, Entergy, AT&T, DOTD, and other infrastructure partners into the same room.
The work quickly began to take shape when DPW poured the city’s first in-house concrete since Hurricane Katrina, repairing a Governor Nicholls Street sidewalk that had remained a hazard since 2021. The push has since scaled: crews have filled more than 10,000 potholes this year, up from a pace of about 500 a week to a new goal of 1,500, and the city reallocated $6 million in bond funds to staff a new 50-person Street Paving Unit.
The missing ingredient was a single place for the community to keep track of it all. What once required checking five or six separate systems is now available through one public map. To use the ICC Dashboard, residents can search by address and filter through the layers to see:
- What’s happening nearby, from a single pothole to a multi-block repaving job, and check whether a reported issue has already been logged
- Who’s responsible, with contact information and average response times attached to each project
- When it updates, since DPW work orders and street-cut permits refresh in real time, the Sewerage and Water Board syncs weekly, and larger DOTD projects update monthly
The payoff is already showing up on the ground, as seen recently on Morrison Road in New Orleans East, where the map helped DPW identify several previously undetected fire hydrant leaks before repaving began. Sewerage and Water Board crews repaired the leaks first, allowing the street to be paved once instead of twice.
DPW Director Steve Nelson said the tool is “really about getting all the information in one place” so agencies can plan better and residents know what to expect. A feedback button is built into the page, and Nelson said he isn’t aware of another city operating a fully integrated, multi-agency dashboard like it, calling New Orleans a possible national blueprint.
The team behind it has run this playbook before. Ahead of Super Bowl LIX, GNO, Inc. oversaw critical infrastructure upgrades to prepare the city for the event, managing a list of priorities that grew to more than 550 projects across more than 40 local, state, and private entities and building a website so residents could track those closures as the work happened. The effort resulted in more than 100 blocks of roadway repairs, over 200 drainage improvements, and more than 1,000 repaired streetlights.
The new citywide dashboard turns that same discipline, ownership, project tracking, and public visibility into a permanent function rather than a one-event sprint.
You can explore the new infrastructure dashboard here.
You can read more about the launch here.
You can revisit how GNO, Inc. helped build the model here.
