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Back Office Operations

Company Parish # of employees updated # Corp phone Call center # Contact Type of service
SiTEL (formerly Client Logic) Washington * 275 (985) 730-6000 * Pat Azell Customer Service Call Center
Capital One Bank Orleans 228 228 (504) 533-3333 * * Customer Service Call Center
Protocol St. Tammany 250 250 (504) 885-5300 (985) 867-1617 Robin Trosclair Customer Service Call Center/ Inbound Sales
Liberty Mutual Insurance Jefferson 130 130 (504) 837-7000 * Amy Caret  Claims Processing Center
Whitney National Bank Jefferson 60 60 (504) 328-5528 (504) 299-5060 Ed Valentine Customer Service Call Center
Intelesys Jefferson * 45 * * * outbound call center
Pan American Life Insurance Orleans 20 20 * (504) 566-3683 Anne McGraw Customer Service Call Center
New Phone St. Tammany 25 25 * (504) 274-1717 Gene Dry Customer Service Call Center
Vanilla Soft Jefferson 25 25 * (504) 207-0169 Ken Murray Outbound Calls
Space and Naval Warfare Information Technology Center Orleans 1,750 1,100 (504) 697-5500 * * personnel, payroll & information services
U.S.D.A. National Finance Center Orleans 1,750 1,900 (504) 286-4200 * John Ortego U.S. Gov’t payroll & finance accounting center
Defense Information Systems Agency St. Tammany 375 151 (985) 639-3100 * * computer software & communications center
Federal Reserve Bank – New Orleans Orleans 241 187 (504) 593-3200 * * regional currency/depository services
Equifax Credit Corp Jefferson 50-99 * * (504) 219-0184 * Credit reporting service
Fiserv, Inc Jefferson  50-99  20 * (504) 469-9738 * Data processing center
Telecheck, Inc. Jefferson  50-99  10 * (504) 888-3800 * Check approval center
Pan American Life Orleans  249-500  460 * (877) 939-4550 Jose Suquet HQ for Insurance Company
The St Paul Companies Jefferson  25-49  48 * (504) 837-6500 * insurance claims processing center
Total Benefit Services Orleans  25-49  65 * (504) 596-3150 * medical insurance claims processing
FARA Insurance Co.  St. Tammany * 189 * * * insurance claims processing center
Allstate Insurance Jefferson (2 sites) * * * * * insurance claims processing center
Progressive Insurance Jefferson (2 sites) 50-99 100 (504) 219-2300 * * insurance claims processing center
Crawford & Co.  Jefferson 50-99 50 (504)466-5300 * * insurance claims processing center
Hammerman & Gainer St. John 20-49 * (985)651-2066 * * insurance claims processing center
Worley Claims Service Tangipahoa 20-49 40 (985) 542-2364  * * insurance claims processing center
21st Century Computing Orleans 20-49 * * * * data processing and related
ACS Image Solutions Jefferson 50-99 * * * * data processing and related
CBD Docusource Orleans 20-49 * * * * data processing and related
Med Data Service Bureau St. Tammany 100-249 * * * * data processing and related
Velfile Jefferson 20-49 * * * * data processing and related
Barrister Global Tangipahoa 100-249 150 * * John Bowers Customer Service Call Center (Inbound)
Sprint Tangipahoa 20-49 25 * * * Customer Service Call Center (Inbound)/ telecom hub
Entergy Tangipahoa 100-249 104 * * * Customer Service Call Center (Inbound)
Source: GNO, Inc. *Not Available 

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